Repair Management System
The Repair Management System was developed in consultation with some of our jewellery system users. It allows the user to closely control and monitor all steps in the repair process. Features include:
- Customer selection by account code or postcode - with entry on postcode pull-down for new account. For existing customers user has access to all previous repairs plus sales history.
- Initial details include price quoted, date promised, whether estimate required plus relevant notes.
- User definable product categories, each with multiple sub-categories for defining the item e.g. maker, metal, type, movement etc. plus condition of item.
- Facility to scan image of item, plus record weight and whether under guarantee.
- User defined repair letters plus option to print repairer name and address label and packing note. System allows multiple repairs to be included in the same consignment and records the consignment note number and carrier in each repair record.
- Repair record includes a 'chase date'. User can set the time interval between each step in the repair process - system calculates the chase date for the next event. User has option of adjusting the calculated chase date.
- Repair enquiry/progress index shows outstanding repairs in chase date sequence - oldest date first. The list can be filtered by repair status, customer, repairer, and category of item.
- Each repair record includes a comprehensive history of all contact with the customer and repairer, plus despatch and receipt of the item, with dates, user initials and brief details of each step.